Ajax Auction House

Sales Policies


We hate rules as much as you, but we seem to need 'em. 

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Payment 

We accept Paypal, Money Orders, Cashiers Checks or Personal Checks. You can pay with any major credit card through PayPal, you can even use an "echeck" with PayPal.

The buyer must contact us about how they plan to pay, and when, within 7 days of sale/auction completion, otherwise the transaction will be reported as unpaid.

We must receive payment within 14 days or the transaction will be reported as unpaid. 

We do not ship until payment has cleared.

 

Shipping

We strive to send items out within one business day of receiving cleared payment, but life happens and it may take two business days. If it takes any longer than two business days we will refund your shipping and handling costs.

We will confirm shipment via email, and include a tracking or confirmation number.

 

International Shipping 

We like to think of everyone on earth as one of our customers but some of the items we sell (usually guitars/basses) are too large to ship abroad at any reasonable cost. That said, we have done some research and have a breakdown of how we work international shipping on another page.

We do not include shipping costs (only handling) in the guarantee for international shipments.


Guarantee 

All the items we sell are guaranteed as described on arrival or a full refund (bid amount and original S&H) will be transmitted after we receive the returned item. Return shipping is the buyer's responsibility.

Please contact us within 48 hours of receiving the item to let us know if there is a problem.

This is not to be interpreted as a "satisfaction guarantee." We make no promises regarding compatibility or adaptability of any item; it is the buyers responsibility to make sure that the item is what they want prior to bidding/purchasing. If you want to be able to return an item because you don't like it or it doesn't work with your Bluetooth phone or the color doesn't match your shoes please go to a retail store and pay retail prices.

We do not include shipping costs (only handling) in the guarantee for international shipments.


Contact 

Please contact us if there are any problems. We will do our best to make you happy!